TERMS AND CONDITIONS

1. Scope of Application
2. Contractual Partner
3. Offer and Conclusion of Contract
4. Revocation Instruction
5. Prices
6. Delivery | Shipping
7. Payment
8. Retention of Title
9. Warranty
10. Final Clauses

(The following terms and conditions contain at the same time legal information about your rights according to the regulations on distance contracts and electronic commerce

1. Scope of Application

For all deliveries of Rheinfrank & Holzfuss OHG to consumers (§ 13 BGB), these terms and conditions apply.

2. Contractual Partner

The purchase contract is concluded with:

RHEINFRANK – ANTIQUE JEWELLERY
Rheinfrank & Holzfuss OHG
Oliver Rheinfrank und Dirk Holzfuss
Linienstraße 44
10119 Berlin

You can reach our customer service for questions, queries and complaints from 11:00 to 19:00,
under the phone number +49 | 30 | 20689155 as well as by e-mail or @ antique-jewellery.de

3. Offer and Conclusion of Contract

3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking on the “Order for a fee” button in the last step of the ordering process, you submit a binding order for the goods listed in the shopping cart. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order.
3.3 You have the option of concluding the purchase agreement in German or English.

4. Information about the Right of Revocation

You have the right to withdraw from this contract within thirty days of the date of purchase without giving any reason. The withdrawal period is thirty days from the date the contract is concluded.

To exercise your right of withdrawal, you must inform us (RHEINFRANK – ANTIQUE JEWELLERY | Oliver Rheinfrank and Dirk Holzfuss | Rheinfrank & Holzfuss OHG | Linienstraße 44 | 10119 Berlin | Tel. +49 (0)30 – 20689155 | Email: info@antique-jewellery.de) of your decision to withdraw from this contract by means of a clear statement (e.g. by letter or email).

Alternatively, you may complete and submit the withdrawal form provided on our website electronically. In this case, we will confirm receipt of your withdrawal without delay, for example by email.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

The right of withdrawal does not apply to items of jewellery to which individual alterations have been made after purchase at the buyer’s request. This applies in particular to changes to ring sizes or other customer-specific adjustments. If the jewellery is returned to us in a damaged state we reserve the right to refuse the return request.

The statutory exclusion of the right of withdrawal for goods made to the customer’s specifications or clearly tailored to their personal needs applies even if work on the customisation or manufacture has not yet begun at the time of withdrawal (ECJ, judgment of 21 October 2020, Case C-529/19).

Consequences of withdrawal

If your withdrawal from the contract is valid, we will refund all payments you have made without delay, and in any event no later than fourteen days after we have received the returned goods. We will use the same payment method you used for the original transaction to make the refund, unless expressly agreed otherwise. You will not incur any additional costs as a result.

To exercise your right of withdrawal effectively, both the written notice of withdrawal and the return of the goods must be made within thirty days of the conclusion of the contract. The goods must be returned to the following address or handed over in person within this period:

RHEINFRANK – ANTIQUE JEWELLERY
Oliver Rheinfrank and Dirk Holzfuss
Rheinfrank & Holzfuss OHG
Linienstraße 44
10119 Berlin

You are responsible for the direct costs of returning the goods.

Please note that returns from countries outside the European Union must be clearly marked as ‘Return’. This is the only way we can accept and process the return correctly. If returns are not marked accordingly and this results in customs duties, import charges or other costs, we reserve the right to refuse the consignment. All costs arising from this shall be borne by the buyer.

You are only liable for any loss in value of the goods if this is attributable to handling of the goods that goes beyond the examination of their condition, properties and functionality.

5. Prices

5.1 The prices stated on the product pages are final prices. The differential taxation according to § 25a UStG applies..

6. Delivery | Shipment

The dispatch with us is insured and ident related mandatory. Shipping is worldwide free.

We invest a lot in the safe and fastest possible transport of our parcels. This includes the voluntary booking of the chargeable option of personal delivery against signature. According to this mandatory option of the shipping service providers, a parcel for which the required signature has been provided is deemed to have been delivered. If a parcel is lost despite having been delivered with a receipt, this is to be treated as theft on the part of the recipient. A theft must be reported by the recipient to the shipping service provider and the police. RHEINFRANK – ANTIQUE JEWELLERY, as the shipper, will fully assist in clarifying any problem.

The dispatch with us is insured and ident related possible. Within the EU we pay all costs. If you ship to a non-EU country, additional taxes or costs (such as customs duties) may apply to your order. These will not be paid by us or charged by us. These are to be paid by you directly to the responsible customs or tax authorities. For details please contact these authorities.

7. Payment

7.1 Payment can be made by payment on the spot, bank transfer, credit card or via PayPal to the company account of Rheinfrank & Holzfuss OHG.
7.2 Rheinfrank & Holzfuss OHG names the bank details in the order confirmation and delivers the goods after receipt of payment or account credit.
7.3 Rheinfrank & Holzfuss OHG has the right to refuse the shipment of very sensitive goods and to ask the buyer to collect the goods personally.
7.4 A right for compensation is only yours, if your counterclaims have been legally established by a court or are undisputed or acknowledged in writing by us.
7.5 You can only exercise a right of retention if the claims result from the same contractual relationship.

8. Retention of Title

Until full payment, the goods remain our property. We do not ship goods without full payment or account credit.

9. Warranty

The warranty is subject to legal regulations. For all defects occurring during the statutory warranty period of two years from delivery, you have the legal right to subsequent performance (at your option: defect removal or new delivery) and – in the presence of legal requirements – the statutory rights to reduction or revocation as well as damages.

10. Final Clauses

10.1 Exclusive jurisdiction is Berlin.
10.2 German law applies.
10.3 Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply.

For further questions and requests, please do not hesitate to contact us under Tel. +49 | 30 | 20 68 91 55.
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